Need help? Contact Us

info@jointatb.com

What other people are asking

Contact us as soon as you realise that your cards have been lost, stolen or may be misused. The sooner you tell us, the sooner we can protect your account.

Let us know via Online Banking

If your card(s) has been lost or stolen please Log on to Online Banking with your Secure Key and select the "Report lost or stolen card" menu option.

Firstly you will be asked to place a temporary block on your card(s). This will mean that your card is secure and no-one will be able to use it. Once you have placed the temporary block on your card, return to "Report lost or stolen card" within Online Banking to either unblock your card should you find it, or report it lost or stolen and request a replacement.

You can only place a temporary block on your card, or remove the temporary block in Online Banking at the moment.

Email us

If you are not registered for Online Banking please email us on care@jointatb.com* from the US or * if you are overseas.

What happens next?

If you place a temporary block on your card, the card will remain blocked until you remove the block via Online Banking. If you report your card lost or stolen, we will cancel your card(s) immediately and issue you with replacement(s). You will receive a new card within 7 working days in the US by post and within 10 working days overseas.

If your card is damaged and you can no longer use it, please Log on to Online Banking and select "Order replacement card".

If you aren't registered for Online Banking, you can also visit your register here.

Debit Card

Sign the back of your debit card and choose one of these activation options:

By Online banking
  1. Log on to Online banking.
  2. Select the account you want to activate the card for.
  3. Select Manage, then Activate card, and follow the instructions.
By Online banking
  1. Log on to Online banking.
  2. Select the account you want to activate the card for.
  3. Select Manage, then Activate card, and follow the instructions.

Please note, if you have additional cardholders on your account then all cards will be activated at the same time.

To receive an overseas payment into your JATB US account, you may need to provide the payee with the BIC (Branch Identifier Code) and/or IBAN (International Bank Account Number).

Both can be found at the top of a previous bank account statement. If you have Online Banking, log on and navigate to 'Statements' within the 'Manage' menu. Select to view a recent statement and the BIC and IBAN will be listed just below your sort code and account number.

If you do not have Online Banking access, you can check a recent paper statement.

If your card is blocked, and you have not placed this block on your card via Online Banking, please us an email care@jointatb.com with proof of ID so that you can withdraw money and also discuss how to remove the block.

If you have found a card that you temporarily blocked via Online Banking, Log on now to remove this block and withdraw money as before.